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Shipping & Returns



Returns Policy

You may return unused, unopened and unwanted items within 14 days. If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order. 
Once returned items have been received in the same condition they left me, a refund will be made. This excludes cut ribbon and custom orders.

If an item arrives damaged missing or incorrect please get in touch ASAP so the problem can be resolved. Depending on the problem I may ask you to return the item or send a photo of the damage. If you do have to return the item and it is found to be faulty your postage will be refunded. 

Items found to be faulty will either be replaced or refunded.


Shipping

Delivery charges

1st class £5.99

2nd Class £3.99

orders are usually dispatched the next working day and are posted mainly with Royal mail. Larger or heavier items may be sent via courier.

As a small business I am unable to offer next day delivery at this time. 

All items are safely packaged and where possible I will reuse boxes and packing. You're order wont turn up in a beautiful branded box, but it will turn up safely. 

Due to Covid-19 deliveries are taking longer than normal to arrive. Please order in plenty of time. 

Posting days are Monday to Saturday. Excluding bank holidays